Cake Art Return Policy
All orders are double checked for accuracy, so immediately upon receipt please check your order to insure that it is correct. Any shipping errors or damaged items must be reported within 5 days of receiving your order.
Returns are allowed within 14 days on items that are in unused and in new condition with all of the original packaging, manuals, accessories, etc. Food products and Food packaging items are not returnable for any reason except in cases where Cake Art shipped the incorrect item. There will be no refund of shipping charges except in cases where Cake Art shipped the incorrect product. If a product is found to be defective or damaged during shipping you will have the option of a replacement or refund of the purchase price and shipping charges.
To return merchandise for a credit or a refund, pre-approval is required please call our store for a Return Authorization Number. Return Authorization numbers are good for 10 days. Any merchandise returned without a Return Authorization Number will not be refunded or adjusted. Do not send any returns C.O.D. we will not accept them.
All customer returns will be issued in the form that was used to make the purchase. Purchase made by credit card - credit will be issued to that credit card. Purchase made by check, - Cake Art will send a check. Purchase made by Money Order, Cake Art will send a check.
For health safety reasons food products and food packaging cannot be returned for any reason unless Cake Art sent the incorrect items, - see list below of products.
When ordering chocolate coatings, candles or other perishable items during hot weather months you must do so at your own risk. If chocolate has melted into a chunk, simply re-melt and use. We will do everything possible to prevent damage but we cannot be responsible for products that melt or are damaged during shipping.
Below is a list of items that are considered food products or food packaging:
- Any item that is edible
- Cake Boxes
- Cake Boards
- Food Containers
- Candy Boxes
- All Dusting Powders